Terms & Conditions

Please read these Terms and Conditions carefully before using or purchasing from the Neonparty.com.au (hereafter "Site", “Website” or “the Website”) or system operated by NeonpartyTM (hereafter "us", "we", or "our").

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and Customers (hereafter “you”, “them”, or “they”) who:

  • access the images, photos, audio, video and other forms of data or communication (hereafter “Content”)
  • use the Service
  • purchase store products, personalised or customised signs, lights, lamps or art (hereafter “Products”) from NeonpartyTM, over the phone, email, in person or through any other means whether electronic, digital or otherwise.

By accessing or using the Website, Service, or by purchasing Products you agree to be bound by these Terms and our Privacy Policy which can be found here. If you disagree with any part of the terms then you may not access the Website or Service.

Import Duty

Please note that the purchaser is responsible for any import or custom duty charges.

Eligibility

To be eligible to use this Website you must be at least 18 years old. If you use Neonparty.com.au on behalf of a company, entity, or organisation, you must be an authorised representative with the authority to bind it to these Terms and Conditions (which authority you hereby exercise).

Modification to these Terms and Conditions

We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the top of this page the date that revisions were last made. Your continued use of this Website after any posted modification to the Terms and Conditions indicates your acceptance of the modification.

Website Availability

We reserve the right to modify, update, or discontinue Neonparty.com.au at our sole discretion, at any time, for any or no reason, and without notice or liability.

Product Availability

NeonpartyTM Products are made to order. This includes the Products in the Website shop section. We aim to deliver Your Product within 3-5 weeks for standard orders and within 2-3 weeks for rush orders. We will make every effort to ensure your purchased Product reaches you within the stated timeframe but we make no guarantees as external issues can arise that are not in our control.

Purchases

If you wish to purchase any Product or make use of any Service made available through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address and payment information. For full information on what information we collect and how we use it please see our Privacy Policy.

NeonpartyTM reserves the right to change our prices at any time.

NeonpartyTM reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.

Warranty

NeonpartyTM in-door Products include a 1-year warranty which covers electrical components when used appropriately. NeonpartyTM out-door Products include a 3-month warranty which covers electrical components when used appropriately.

The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault.